Refund policy

At Rishi, every order is carefully checked and securely packed before being handed over to our delivery partner.

Delivery Availability

Orders can be delivered only to serviceable PIN codes. If your location becomes unserviceable after an order has been placed, we will contact you and issue a refund for any prepaid amount if delivery cannot be arranged.

Please provide a complete delivery address, correct PIN code and active phone number. Rishi will not be responsible for delays caused by incomplete or incorrect information supplied by the customer.

Processing and Delivery Time

Orders are generally processed within 1-3 working days .

After dispatch, delivery generally takes 2-4 working days depending on the destination. Any product with a longer processing period, including made-to-order or bulky products, will mention the expected timeline on its product page.

Delivery estimates are indicative and may be affected by public holidays, courier disruptions, adverse weather, natural events, government restrictions or other circumstances outside our reasonable control.

Delivery Process

An authorised person should be available at the delivery address to receive the order. Our delivery partner may contact you using the phone number provided during checkout.

Standard delivery is made to the entrance or location ordinarily serviced by the delivery partner. For gated societies, restricted buildings or locations without suitable access, the customer may need to coordinate collection from the society gate or another accessible point.

For bulky products, customers must check the product dimensions before ordering and ensure that the item can pass through relevant doorways, staircases, lifts and passages.

Our delivery partners are responsible for delivering the shipment. Unpacking, installation, assembly and placement are not included unless expressly stated on the product page.

Split Shipments

An order containing multiple products may be delivered in separate packages. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Failed Delivery

If delivery fails because the address is incorrect, the recipient is unavailable, access is restricted or the shipment is refused, the package may be returned to us.

Where legally permitted, the customer may be required to pay the additional shipping cost for another delivery attempt.

Inspecting Your Order

Please inspect the package promptly after delivery.

If the product is damaged, defective, incorrect or incomplete, contact us within [48 hours] of delivery and provide:

- Your order number
- A description of the issue
- Clear photographs or a video showing the product and packaging

Photos or an unboxing video help us investigate the issue, but we will consider other reliable evidence where such a video is unavailable.

Order Safety

Every Rishi product is packaged with reasonable care to protect it during transit. Although we work with external delivery partners, we will assist you if your order arrives damaged, incomplete or incorrect.

For delivery assistance, contact:

Email: care@rishihome.in
Phone/WhatsApp: +919814593851