Shipping policy

We hope every Rishi product feels at home in your space. Because many of our products are handcrafted and prepared in limited quantities, we do not accept returns or exchanges for change of mind, personal preference, minor colour differences caused by screen settings, or natural variations in handcrafted products.

This policy does not affect the remedies available when a product is damaged, defective, incorrectly supplied or materially different from its description.

Order Cancellation

An order may be cancelled before it has been processed or dispatched by contacting our Customer Care team.

Once an order has been dispatched, it cannot ordinarily be cancelled.

Made-to-order, customised or personalised products cannot be cancelled once production has begun.

If Rishi cancels a prepaid order because the product is unavailable or delivery cannot be completed, the applicable amount will be refunded to the original payment method.

Eligible Replacement or Resolution

Please contact us if you receive a product that is:

- Damaged during delivery
- Affected by a manufacturing defect
- Different from the product ordered
- Missing an item or component included in the order
- Materially different from its description on our website

Depending on the circumstances and product availability, we may arrange a replacement, repair, collection, appropriate refund or another mutually accepted resolution.

Reporting a Problem

Please report the issue within 48 hours of delivery by contacting:

Email: care@rishihome.in
Phone/WhatsApp: +919814593851

Please provide:

- Your order number
- Delivery address
- A brief description of the issue
- Clear photographs or a video of the product
- Photographs of the outer and inner packaging, where relevant

We will review the request and ordinarily respond within two working days.

Do not use, wash, alter or repair the product while the claim is being reviewed.

Handcrafted Variations

Rishi products are made using artisanal processes. Minor differences in embroidery, weave, stitching, texture, colour, dimensions, tassels, fringes or finish may occur between pieces.

These variations reflect the handmade nature of the product and will not ordinarily be considered manufacturing defects. However, this does not apply where the product is damaged, unusable or materially different from what was advertised.

Items Not Eligible for Discretionary Return or Exchange

Unless defective, damaged, incorrect or otherwise covered by applicable consumer law, we do not accept returns or exchanges for:

- Change of mind
- Incorrect size or colour selected by the customer
- Minor handcrafted variations
- Minor differences caused by lighting or screen display
- Products that have been used, washed, soiled or altered
- Products damaged through improper handling or care
- Customised, personalised or made-to-order products
- Clearance or final-sale products identified as such before purchase

Collection and Inspection

If a return is approved, we will provide collection or return instructions.

The product should be returned with its original tags, accessories and packaging where reasonably available. Approval of a collection does not itself guarantee a refund; the returned product may first be inspected to confirm the reported issue.

Rishi will bear reasonable return-shipping costs where the product is confirmed to be damaged, defective or incorrectly supplied.

Refunds

If a refund is approved, it will be initiated to the original payment method within [5–7 working days].

Banks and payment providers may require additional time to reflect the refund. Original delivery charges will be refunded when the entire order qualifies for a refund because of an error attributable to Rishi.

This policy does not restrict any non-excludable rights or remedies available to consumers under applicable law.